About Me

With proven experience in Web Development, Quality Assurance, and Tech Support and an education concentrating in application development I have a well rounded skill set to accomplish almost any challenge placed before me.

What I can help you do:
1 Analysis and Design: From business requirement collection to system and database design.
2 Web Development: Sales driven sites or a web application UI.
3 Application Development: An information system backend or a standalone application.
Car Share Information System Event Table

Event

Trigger

Source

Use Case

Response

Destination

Member recommends potential member

Website

Application Form Entry

(Potential) Member

Contract Scheduler

Staff

Add Potential Member

Information added to marketing database


Marketing Database Analyzed

Monthly”


Analyze Marketing Information

Mailing labels printed

Management

Member Updates account preferences/ personal information

Website profile update

Member

Contract Scheduler

Staff

Member Profile Update

Profile updated


Member Checks reservation, trips or account status

Website inquiry

Member

Contract Scheduler

Query account information

Gather request information

Member

Management receives Ticket Notification

Member Account Flagged

Management

Ticketed Offence

Account Status Update

Customer

Insurance claim submitted

Management updates member history

Management

Insurance Claim

Customer Bill updated


Member pays deposit

Money deposited into Car Share account

Staff

New member added

Account Created



Overdue account inquiry

Daily


Process Overdue Report

Overdue Report

Management

Member

Member receives deposit to terminate membership

Account Termination

Management

Account Termination

Account Disabled

Customer

Prepare Monthly Bills

Monthly


Monthly Billing

Prepare monthly bills

Member

Member pays bill

Payment made through website

Member

Contract Scheduler

Member Pays Bill

Adjust account

Member

Bank

Member pays application fee (Cheque)

Fee received

Member

Staff

Bank

Application Fee Paid

Application Process Initiated

Management

Member pays for Smart Card

Fee Received

Staff

Bank

Smart Card Issued

Smart Card associated with account


Customer ends trip

Statistics received

COCOs StandAlone

Trip Termination

Bill Updated


Car Share purchases a vehicle

Manage Enters vehicle to database

Management

Add Vehicle

Vehicle Assigned to location


System performs Maintenance Check

Customer ends trip


Maintenance Check

Email Generated

Service Contractor

Vehicle History Updated

Service contractor performs maintenance

Service Contractor

History Update



Customer access car

Car accessed via Smart Card

COCOs StandAlone

Trip initiation

Reservation Inquiry

Car Share IS

Customer ends trip

Customer returns key to lockbox

COCOs StandAlone

Trip Termination

Statics Returned

Car Share IS

Member want to make a new reservation

New reservation makes through website

Member

Contract Scheduler

New Reservation

Confirmation Email sent

Member

Member wants to cancel reservation

Cancel reservation request made through website

Member

Contract Scheduler

Cancel Reservation

Confirmation

Member

Process Availability Rate

Monthly


Prepare Availability Report

Report Prepared

Management

Member returns vehicle

Car is parked in the car share parking space


Trip End

Trip Statistics updated


Member checks car availability

Inquiry from website

Member

Contract Scheduler

Car Location Inquiry

COCOs Returns locations

Member

Membership statistics Report to be created

Monthly


Recruitment/Retention Report

Membership Report created

Management

Preference Trends Report to be created

Monthly


Preference Trends Report

Preference Trend Report created

Management

Reservation Pattern Report to be created

Monthly


Reservation pattern report

Reservation pattern report created

Management

Trip Statistics Report to be created

Monthly


Trip Statistics Report

Trip statistic report created

Management